Bad after sales service

Vodacom clueless and ***********. Where is my router? Do I even need a router? Your consultants seem to be confused of these two questions and I’ve spoken to four people including the sales lady who sold me dreams. Getting the payment link was fast but getting information has been at the back of your company, 7 days after payment and 7 days away from the next payment I’m being sent from pillar to post. I can’t make another call to update my number and to find out about my contract status. Please do better Vodacom.