BAD AFTER SALES SERVICE

Last week I upgraded my vodacom contract, I arranged for delivery of my cell on Friday the 5th of April as I work on eskom sites as a HR consultant and the work hours are not consistent - I then stayed home the whole day, RAM send me a message they will deliver, nothing...Monday again I stayed home as i dont have anyone to take the package at home and they cant deliver to an Eskom site....again I had to wait until 6 pm LAST NIGHt. Please note I am a consultant, if Im not on site I am not earning... I setup my phone, charged it and this morning it did a software update.....then it died!!!!!!!!after all the frustration to have it delivered //......NOW THIS...and what does vodacom say...i ahve to wait another 3-5 days for it to be exchanged - procedure they say,,,, I cant exchange it today.....they cant take responsibility for the fact that days and money are wasted while i wait a second time for their courier to do the delivery and collection and I just have to wait - they are quick to upgrade your contract, take your money but please do not expect the after sale service to be any good/// I am again going to wait for the phone to be collected and delivered ---do i then invoice vodacom for the time and money i lost???????? I did not upgrade via RAM!!!!!!!!!! why can i not exchange the phone at any vodacom store why do I have to inconvenienced by their incompetence or procedures, why must i loose a day's money while i wait for the phone to be collected and delivered again!!!!!!!! dont upgrade online - their after sale service is no good - i cant even say if i did it at a store that it would have been better - go to apple stores avoid vodacom at all costs