Bad after sales service

I bourght a bundle from an approved vodacom supplier and when the goods where delivered I found the dougle to not have software and they sim was faulty. I have been sending emails and phoning for the last two months to get the problem sorted but to no avail and now they are making as if I dont exist thinking the problem will just disappear. This after sales service is shocking to say the least. I am still without a service as the sim card gives eras when they want to activate it and then they just disappear this is now two months of me runing after Vodacom. Please do not buy anything from them online or you will suffer the same treatment.