AP
Antz P

1 reviews | Active since Jul 2013

02 Jul 2025, 14:35

Bad after sales service

I have upgraded my contract in Feb 2025 with a Lenovo laptop. The laptop's display screen doesn't want to go on although the laptop is fully charged. I have called the vodacom stores here in George only to be told that I have to contact Lenovo myself. Which were a inconvenience to me as I used up a lot of airtime. Eventually I got through to Lenovo only to find out that the nearest repair shop is in Cape Town and the courier fees will be R570. Also they mentioned that the warranty will expire within 3 months which is also ridiculous as laptops normally have at least a 1 year warranty. I'm really disappointed with the after sale service i have received from vodacom. I never experienced such problems with Cell C. My contract is with Vodacom and I expect Vodacom (my service provider) should be more helpful in this regard because the service received so far is pathetic.

0
Replies (1)
Vodacom
Vodacom's reply03 Jul 2025, 07:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team