MB
Maritza B
1 reviews | Active since Apr 2023
12 Apr 2023, 19:55
Bad after sales customer care - Vodacom online
I bought two devices online at Vodacom. Send one device back with courier service. I tracked the parcel and it was received back at Vodacom. Now it is emails and phone calls back and forth but no one who can assist me with my refund. They have my device and my money! This is *****!? I am not a happy client of Vodacom at this stage.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
13 Apr 2023, 07:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Apr 2023, 07:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MB
Maritza B's updateReviewer Update
17 Apr 2023, 16:05Thank you
MB
Maritza B's update17 Apr 2023, 16:05
Reviewer Update
Thank you
MB
Maritza B's updateReviewer Update
27 Apr 2023, 06:17Good day
As you mentioned in your previous feedback, refund was processed, I must give 7 days turnaround time. I have checked my bank account,no refund yet?? 😡Please advise. And dont bull**** me with your next answer.
As you mentioned in your previous feedback, refund was processed, I must give 7 days turnaround time. I have checked my bank account,no refund yet?? 😡Please advise. And dont bull**** me with your next answer.
MB
Maritza B's update27 Apr 2023, 06:17
Reviewer Update
Good day
As you mentioned in your previous feedback, refund was processed, I must give 7 days turnaround time. I have checked my bank account,no refund yet?? 😡Please advise. And dont bull**** me with your next answer.
As you mentioned in your previous feedback, refund was processed, I must give 7 days turnaround time. I have checked my bank account,no refund yet?? 😡Please advise. And dont bull**** me with your next answer.
MB
Maritza B's updateReviewer Update
05 May 2023, 00:304 days later. I phoned Vodacom customer care to enquire the status of my refund. As per the consultant,there is nothing on the system indicating that there is ever a refund requested!! But on my Vodacom app it shows the query has been resolved. What a sircus!! What the hell is going on?? Trying to make a fool of me? Well,now I have no other choice to take this further with legal action as vodacom has my phone and R7000.00. Ridiculous that we have to put up with this kind of service and just smile and waive. 😡
MB
Maritza B's update05 May 2023, 00:30
Reviewer Update
4 days later. I phoned Vodacom customer care to enquire the status of my refund. As per the consultant,there is nothing on the system indicating that there is ever a refund requested!! But on my Vodacom app it shows the query has been resolved. What a sircus!! What the hell is going on?? Trying to make a fool of me? Well,now I have no other choice to take this further with legal action as vodacom has my phone and R7000.00. Ridiculous that we have to put up with this kind of service and just smile and waive. 😡
MB
Maritza B's updateReviewer Update
05 May 2023, 00:32Good day Maritza de Bruyn ,
We acknowledge the receipt of your email.
As per our telephonic conversation on cell phone number *** refers:
I have managed to send an email to the Online department (***) and I also have provided your contact number, so that they can be in contact with you with any feedback they have.
MB
Maritza B's update05 May 2023, 00:32
Reviewer Update
Good day Maritza de Bruyn ,
We acknowledge the receipt of your email.
As per our telephonic conversation on cell phone number *** refers:
I have managed to send an email to the Online department (***) and I also have provided your contact number, so that they can be in contact with you with any feedback they have.