1 reviews | Active since Nov 2016
Bad after sale service
<p>I have upgraded to my new contract on Saturday 12 November 2016 at the Vodacom Shop in Mall @ Reds in Centurion Gauteng. When I signed the contract I was given a rate of R145.00 for insuarance on my new mobile phone and was inform that Vodacom is giving me 10g of data for 30 days to use, which was also on the contract I signed for. The sales consultant in the shop's name is Jacques, who gave me excellent service up until today still.</p> <p> </p> <p>On Monday 14 November 2016, I phoned Jacques infroming him I have not yet received the 10G data and I also received sms's from Vodacom informing me that my insurance is R245.00. Jacques has ever since phoned Vodacom head office everyday to rectify the situation, and up and till today all feedback he has received is that they are working on it.</p> <p> </p> <p>I am very dissapointed in the two week Vodacom has not solve / rectify a quiery of a loyal customer that has not missed payments. It feels like they are just quick to respond and block phones when people do not have money to pay whitout even finding out the situation but very slow to assist with after sale service.</p> <p> </p> <p>I would really appreicate the assistance of Vodacom to sort this query out by end of business day today as the contract has been signed on 12 November 2016 already and Vodacom are not keeping to their side of the contract.</p> <p> </p> <p>Kind regards</p> <p>Madelane</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day Vodacom
A consultant from Vodacom has contacted me a couple of minutes ago. I did not answer as I was in a meeting. The consultant did not leave a message with contact details and therefore I can not get hold of the person trying to contact me. I have redailed the number that I have a "missed call" from and the message was that the subscriber I have tried to contact does not exists.
Can a consultant contact me again so that we can resolve the quiery as soon as possible. I do not have any meeting for the rest of the day and are therefore available to take a call.
Thank you for reponding so quick to my complaint.
Kind regards
Madelane
Good day Vodacom
A consultant from Vodacom has contacted me a couple of minutes ago. I did not answer as I was in a meeting. The consultant did not leave a message with contact details and therefore I can not get hold of the person trying to contact me. I have redailed the number that I have a "missed call" from and the message was that the subscriber I have tried to contact does not exists.
Can a consultant contact me again so that we can resolve the quiery as soon as possible. I do not have any meeting for the rest of the day and are therefore available to take a call.
Thank you for reponding so quick to my complaint.
Kind regards
Madelane
It is now 5 days later since vodacom tried to contact me and after my reply thereto....still nothing is resolved. the service to assist customers are shocking!
It is now 5 days later since vodacom tried to contact me and after my reply thereto....still nothing is resolved. the service to assist customers are shocking!