AO
Adele O

1 reviews | Active since May 2015

15 May 2015, 08:22

BAD ADVICE ITO APPROPRIATE CONTRACT AND BILLING

On 15/4 I went in to Vodacom to upgrade. Told consultant I want a contract with more data but not pay more than current ( -R500). He offered a Flexi contract (R200 airtime 1Gig data) and when finished I can top up. He gave me a Wi-Fi gadget with 2 Gig data linked to phone - promised for both R500. A week later he phones as says there is a problem with Wi-Fi sim and I must come in. I got so frustrated with this guy that someone else started helping and his words were \I don't know what this guy did"as it seems the sim is related to my Tab which was not even in discussion. Spent the whole day (holiday) to try and sort this out. Received account (R890) and they debited my bank account with pro-rate R123 and then again R116 which no one can explain.<br> The same guy helped my husband with migration to new package (Red VIP) but never said that it would affect his upgrade date"

0
Replies (1)
Vodacom
Vodacom's reply22 May 2015, 09:01
Official
Hello AOost101,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team