Bad advice and support by Vodacom staff

I was given insufficient advice by this Vodacom outlet on porting a number to MTN. This number is now blocked for porting for 60 days. When complaining al I heard was reasons why porting could not be done and very little about solutions. I had to insist that the matter be taken up with higher authority, giving bad advice by staff as the reason. I felt that staff and management was not trying their best to help resolve the problem