PG
Pieter G

1 reviews | Active since May 2016

01 May 2016, 08:33

BAD ADVERTISING, FALSE PROMISES.

Vodacom Klerksdorp. In the new catalog, online and in store. I want to upgrade my contract. Promising Samsung A3 on flexi 200. Went in to Vodacom. did all the necessary paperwork. "Sorry sir we have to order that phone for you". Waited 2 days she phones back, " Sorry sir that phone are discontinued". okay but what about the Samsung J5 also on same contract. " allright sir, I will order that one for you". Waited 2 Days again. "Sorry Sir that phone are also discontinued". I rep**** that how can that be? The catalog only ends 8 May 2016.... I have the hard copy by me and it's currently in stores. How is it that you place something and when you apply for that it's discontinued?? So the next time it will be the same. She offered me the same contract but just with a phone that I don't want. What type of advertising is that. Why still bringing a catalog out when Vodacom knows it's been discontinued??????

0
Replies (2)
Vodacom
Vodacom's reply03 May 2016, 07:54
Official

We would like to apologise for the stock issue you have been experiencing.

The store confirmed that they will contact you via email in order to resolve this matter.

Kind regards

Vodacom Consumer Website Team

PG
Pieter G's update03 May 2016, 16:29
Reviewer Update
Please read the complaint again, I only gave the Consultants name up as the person who helped me. The Problem is not a local problem/issue. It is a National Issue. Against the adverti*****t department which didn't check their stock levels. ALL THE VODACOM OUTLETS GAVE ME THE SAME SAD STORY LINE. VODACOM SA PLEASE CHECK BEFORE YOU PLACE PROMISING ADVERTI*****TS AND STOP SHIFTING THE PROBLEM TO YOUR OUTLETS IF THERE ARE SOMEONE BY THE ADVERTI*****T DEPARTMENT NOT CAPABLE OF CHECKING THE STOCK LEVELS BEFORE THEY PLACE/PRINT THE BOOKLETS.