FV
Francois V

1 reviews | Active since Mar 2009

16 Nov 2016, 09:35

Bad Advertising

<p>Bought a phone with a special that you would receive R500 aitime as a cashback. I had to wait 3 days for the aitime to be credited. This morning I get an sms stating that thr airtime was credited anw will expire on the 22 November. So they gice you a week to use it or lose it. Nowehere did it states that airtime will expire within a week of reciving it. Although it is not false advertising I think it should not have left out such a material term on their advertising. And only let the customer now 3 days later of the term.</p> <p>SMS " Thanks for choosing Vodacom,and congratulations on your purchase of new device! You have been rewarded with R500 bonus airtime which expires on 22 Nov 2016. Dail *111#for detailed balances."</p> <p>I think that this kind of marketing should never be allowed. </p>

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2016, 11:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team