1 reviews | Active since Mar 2009
Bad Advertising
<p>Bought a phone with a special that you would receive R500 aitime as a cashback. I had to wait 3 days for the aitime to be credited. This morning I get an sms stating that thr airtime was credited anw will expire on the 22 November. So they gice you a week to use it or lose it. Nowehere did it states that airtime will expire within a week of reciving it. Although it is not false advertising I think it should not have left out such a material term on their advertising. And only let the customer now 3 days later of the term.</p> <p>SMS " Thanks for choosing Vodacom,and congratulations on your purchase of new device! You have been rewarded with R500 bonus airtime which expires on 22 Nov 2016. Dail *111#for detailed balances."</p> <p>I think that this kind of marketing should never be allowed. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
