BAD ADMINISTRATION AND NO ASSISTANCE CAN BE RECEIVED.

Due to financial constraints i contacted Vodacom to cancel a contract on 28 May 2019. The agent advised me of the amount that I need to pay she advised me that i must do it before the Friday which was 30 May 2019 so that i won't be charged for June which was what i wanted. I received the quote via email, did the necessary payment on the 28 May and provided all requested documents to the email address stated on the quote. On the Sunday i called to find out if everything is in order and after alot of hassle a teamleader provided me with confirmation. On the 3rd of June, i received an invoice seeing i am still being charged for the contract even though an early payment was made and it was sent. After a lot of hassle i eventually got a hold of a teamleader in cancellations who advised me that she will load a credit on my account. Yesterday, 30 June I contacted the call center and found my self in tears because it is becoming extremely frustrating to sort this out. Now my bill is sitting at double because Vodacom has double billed me for the CANCELLED contract which is not *******. And no one can assist me. They keep saying they loading credit and requests by 3 weeks have gone back and NO ONE has come back to me.

I desperately need help with as I CAN'T AFFORD to pay the INCORRECT ******* amount that Vodacom is wanting to debit me.