Hellopeter
Share Your Experience
TM
Thokozile M

1 reviews | Active since Apr 2015

21 Apr 2018, 04:56

Bad account handling and *********** agents

I had a 3GB TopUp Data contract which was on a month to months as 24months has lapsed. I've been receiving calls from the company to upgrade my contract which I always turned down until early February when I received another call from the company, the guy offered m 5GB day & 5GB night owl with caller ID at the same amount I was paying for my 3GB, I then accepted the offer and thr contract was to start March.

1st the guy mentioned nothing about any additional charges however I was charged an admin fee and said he's phoning from Vodacom.

2nd No 5GB night owl ever allocate

3rd this 5GB data get exhausted without any additional usage

4th My TopUp option are compromised, I can now only TopUp from R50 on a 30days bundle

5th remaining Data is not carried over.

I phoned Vodacom to quiry this and was told the person who did the upgrade is from 3rd party and they don't have much information on that I need to sort myself up. I need this contract cancelled ASAP. THIS IS THE WORST SERVICE EVER.

0
Replies (3)
Vodacom
Vodacom's reply21 Apr 2018, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Apr 2018, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TM
Thokozile M's update07 Mar 2021, 03:47
Reviewer Update
I've been with Vodacom for over 2decades and have a contract with them for little over 5years. I've never ever had missed a payment. My February 2021 bill was due by 28th and had made a manual payment on the 26th. To my surprise my account is now in errears. I took the liberty to contact their collection department and spoke to Nhlanhla who had a nerve to tell me I made a payment late. ***????? She further explained that the payment was received on the 26th but it was late hence there's penalty fee and as I queried this she told me this will not change, a call logged or not the outcome will still be the same. I do not understand what Vodacom is feeding it's employees to an extent that they don't know which day comes first between the 26th and 28th. I can't wait for this contract to end. Wow what a service ????????????????