JvdM
Jaco van der Merwe

1 reviews | Active since Nov 2020

12 Jan 2022, 13:49

bad

Gooday to all I would like to share a experience I recently had with Vodacom Well….. my account was behind so I made a payment over the Vodacom app but I was still a bid behind but I did make arrangements to pay again over the Vodacom app later in the month, witch I did do but their came a problem with the Vodacom app witch caused that the payment didn’t go through I called in and asked what the problem was because I needed to make sure that it won’t take a double payment if I pay again…. The lady told me its fine she would check for me and come back to me, the following day my account got suspended. I did phone in to find out what was going on and I was told its because they didn’t receive a payment yet I explained what was happening and was told that nothing will be done I must just pay in witch I said I cant and need the line unsuspended and need the feed back on the issue with the app first…. It got refused so I told her I would not make payments until my issue is resolved and until today the

0
Replies (2)
Vodacom
Vodacom's reply12 Jan 2022, 14:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JvdM
Jaco van der Merwe's update18 Jan 2022, 10:10
Reviewer Update
you they you cant get hold off me and thets because you didnt tri i dont have any miss calls from you but here is my number again ***