Bad

Please intervene and assist in resolving my complaint, I am really exhausted and emotional drained for having the same discussion with your consultants, why must I always be referred to the outstanding debt for last year while my account was paid in full last year. I am also referred to the amount which was imposed on my account without my knowledge as it was never discussed with me and I never app**** for any upgrade in December. This matter was resolved and I was informed that the money will be written off. My contract is for R672.16 per month, I did not manage to honour my debit order Feb, March and April due to financial reasons, in full the amount should be R2016, 48, I future made the payment of R400, in March and another payment of R900 in May. Total outstanding is R716, 48. The other payment will be main on the 15th of May. I will only be able to reinstate my debit order after the 15th to avoid reversing the money. I will pay the outstanding amount including the current month amount. Pls don't subject me to unnecessary top up plans which are not part of the contract, I will not be able to pay for any additional charges which are not included on the contract.