bad

<p>Hi there.</p> <p>I would like to complain about the level of service I am receiving from the Vodacom store at Eastgate mall shop number U109.</p> <p>I went in to take out a new contract for a Samsung Galaxy s8 with a free starter kit to the value of R1399 on Monday 1 May 2017.</p> <p>The sells guy there name is Fani.</p> <p>I was not told that this cannot be done at the Eastgate Vodacom shop and that I can only get the free starter kit from Vodacom world.</p> <p>I waited for 4 hours in the store for my contract to be a proved and was not told that this would not happen because it was a public holiday and I was wasting my time and should come back on a working day.</p> <p>I then had to take time off work and waste more of my time and money for parking and petrol to come back to the store the next day.</p> <p>I came back the next day after everything was approved and after a asked where my starter kit was I was then told they do not have stock but I can came and pick that up tomorrow as long as I bring my slip with me.</p> <p>I then went back the next day to pick up my starter kit and was told that I cannot get this as it is not free and I can only get this from Vodacom world.</p> <p>I was then too late to get this from Vodacom world.so I have lost out of the free starter kit.</p> <p>I was then told that I need to cancel the contract that I am on and they will need to sign me up for a new contract and I will need to pay R19 more to get the starter kit.</p> <p>They would start the process if this is what I wanted.</p> <p>I then was siting waiting for them to start cancel the contract when the sells guy Fani started helping someone with a new contract and only after I had been sitting there for a long time did he tell me I can go home and they will do everything on their side and I will get sms updates as to what is happening.</p> <p>As of today 9 may 2017 I have received no SMS telling me what’s going on.</p> <p>I then went back on the 4 of May 2017 to speck to the store manager Thierry to find out what is going on and he told me that I need to wait until Tuesday 9 may for everything to be sorted out.</p> <p>After telling Thierry how I have been messed around by Fani. Thierry told me that it’s my word against his. He did not even say sorry or try to see my side of the story or look like he really wanted to help me.</p> <p>Thierry did say he would start the process of cancelling my contract.</p> <p>He did call me later that night to say he has received and email from his ops manger telling him that I could buy the starter kit for an amount around R550 I cannot remember the full price he said what it was and then he told me that if I take the phone out on the new contract it would end up casting me R800 over 2 years witch if you add R19 x 24 months that is R456 for something that I should have got for free in the first place. I am still waiting for feedback from Thierry</p>