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Sharon H
1 reviews | Active since Jul 2018
16 Aug 2021, 14:04
Bad ?
Currently working from home, I installed fiber with vodacom in June. Ever since, I've been having disconnections, lags now and again. Reported to Vodacom, they promised to send a technician. Till today no technician from Vodacom. I called customer service several times, they told me, they will transfer my call to escalation department however phone from escalation department phone rings with no answer?
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Replies (2)
Vodacom's replyOfficial
16 Aug 2021, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Aug 2021, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sharon H's updateReviewer Update
16 Aug 2021, 14:38? I will pray that this time you will keep to your promise. This is so sad, putting my job on the line like that ?.
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Sharon H's update16 Aug 2021, 14:38
Reviewer Update
? I will pray that this time you will keep to your promise. This is so sad, putting my job on the line like that ?.