Bad

After almost 20 years of being a loyal Vodacom customer with no issues and bow they start. I did an upgrade on 07 march with agent Kim. I agreed on a package where I would receive a device and R390 airtime for R310, just to later found out that I'm now paying R400+ for R230 airtime. And on another line did an upgrade which I didn't agreed to. On enquiring on this on the first of April with so many calls to Vodacom they don't call back and tell me to hang on the line just to drop the line after 10-15 minutes. Everybody who answered the phone will do investigations and listen to the recordings but no one ever got back to me. I've spoken to managers Jay and the other I can't remember, but even they didn't get back to me with any feedback

Very unhappy...