Backlog issues and misinforning customers

We have 13 contracts through Vodacom and have 4 that came up for upgrade. Out of all 4 contracts Vodacom had not 1 single smooth upgrade.

Firstly we got an iPhone which was opened in store and wouldn't switch on. They told us it was just very flat and to charge it. When we got home we tried to charge it and it wouldn't so we had to take it back.

The second one was an s8 plus with the frontier watch. We got the phone and were promised we could fetch the watch on Tuesday morning. Only to find out that they don't have stock and that the watches are on back order and they can't give me a time frame. They said approximately 3 to 4 weeks and in the meantime we pay for something we don't have.

The other 2 contracts we wanted the laptop hp 14 bundles. And we again were promised them on Tuesday. And guess what back order again. And a list of people ahead of us waiting for them.

This is ridiculous and I am absolutely disgusted. Not so much that they don't have stock which yes is irritating me but more so that we are promised something and now we have to wait for something I never would it taken had I known.

Vodacom being a massive company surely wouldn't allow customers to order something on false promises.

I am honestly going to migrate all my contracts as they come up as I will not use a service provider who cannot be honest or misinformed me.

Disgusting service.