Backdated billing of increased premium

It seems that every year I have to come here to this platform to complain about incorrect billing with this company.

I received the below email in May and queried it on 12 May with Melissa Vollenhoven.

From: Vodacom <***> Sent: Friday, 5 May 2023, 15:34 Subject: Optimisation of your Vodacom Fibre Line for the Best Speed and Price HI Thank you for connecting your home with Vodacom fibre Keeping you connected to reliable and super-fast internet is our priority. Whether you use our fibre for school, office or entertainment, we're here to keep you and your family connected to the things that matter most. From 1 June 2023, here are the new changes to your Octotel plan: Revised package Fibre Line Speed 100Mbps/100Mbps Data Allocation Uncapped Monthly Subscription R999.00

I came to realise that instead of increasing my premium from 1 June, you people did it back dated to February 2023, really???? Did you think I would not notice that on my statements when I saw a bill for R1000 more than what I pay per month.

Melissa "referred" this to someone as per the below email: From: Mellisa Vollenhoven <***> Sent: Friday, May 12, 2023 10:45:17 AM Cc: Mellisa Vollenhoven <***> Subject: Good Morning Olivia It is Mellisa here I can not log the SR to the fiber department but what I did do for you I did contact them and told them what is happening on the account. The guy I spoke too said that he will give you a call. I will still be giving you a call to check for updates on the account. Thank you Mellisa

After this email I literally stepped away from my phone and got a missed call and voicemail message from a Alridge Lewis. I emailed him immediately to the email address he provided and guess what since then and follow up emails from my side, I have gotten no feedback, call or reply to my email since from both Melissa and Alridge.

From: Olivia W Sent: Tuesday, May 23, 2023 7:56 AM To: Alridge Lewis, Vodacom (External) <***> Cc: Mellisa Vollenhoven <***> Subject: Re: Account query Still no contact made by you Alridge after Melissa referred my query to you. ________________________________________ From: Olivia W Sent: Tuesday, 16 May 2023, 15:01 To: Alridge Lewis, Vodacom (External) <***> Subject: Re: Account query Hi Alridge, I am still waiting for your feedback to my query. Kind regards ________________________________________ From: Alridge Lewis, Vodacom (External) <***> Sent: Friday, 12 May 2023, 11:10 To: Olivia W Subject: Re: Account query ill call you shortly ________________________________________ From: Olivia W Sent: Friday, May 12, 2023 11:07 AM To: Alridge Lewis, Vodacom (External) <***> Subject: Fwd: Account query Hi Alridge Apologies for missing your call. I just stepped away from my phone when you called. You may call me now should you wish. Below is the email I received relating to this query as well as the statements attached for it too.

Besides the pathetic service received from these 2 people, the blatant sklemness of Vodacom to back date this contracts subscription to February instead of bill it from June as an arrears bill, I am highly peeved off that I am again fighting with Vodacom about my account and billing errors you people keep making.

Fix this **** now!!! I am tired of following up with you people. You are so quick to call me if I don't pay my account each month, and mark my words that will happen now if I don't pay the bill you sent me or short pay it. But if its me the client with a problem its not sorted out.

I expect this issues I logged more than 2 weeks ago sorted by 31 May!!!