GJ
Gene-marie Jordaan

1 reviews | Active since May 2021

03 Nov 2021, 12:46

Back to Square One!!!

Back to square one.

I have been struggling with my Fibre each week the past two months. I have all the tickets logged as prove. Tickets has been logged on the following dates: 03/11/2021, 24/10/2021, 19/10/2021, 16/10/2021, 12/10/2021, 11/10/2021, 01/10/2021, 29/09/2021 and so it goes on. This is unacceptable. To report an issue, just to have the same issue a few days later.

I am working from home, this is costing me a hell of a lot of money to be able to work. Already paying R1100 for Fibre that's off frequently & paying for extra data on my phone to just be able to work. I do wonder who will refund me on all my unneccesary expenses. I also contacted the vodacom fibre center, they usually reboot & test your machine to check if that might work, but on this occasion the lady was not helpful at all. Just logged a ticket & said goodbey.

I am surely reaching my limit of patience with this matter & am looking at other options at this stage.

Extremely Unhappy Customer.

0
Replies (1)
Vodacom
Vodacom's reply03 Nov 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team