1 reviews | Active since Nov 2017
Back Order on device they advertise for upgrade
On black friday vodacom had a deal advertised for the newly released iPhone X which comes with free Beats solo 3. After upgrading online (via phonecall) with a consultant. I was told that i would get a phone call the following working day detailing the upgrade i had app**** for. It has been two weeks now and whenever i call the after sales team, im on hold for 20 minutes and when i want to check my order status, the consultant tell me the device (THAT THEY HAD ADVERTISED) is in back order. When i want to know how long this delay would take, they tell me that they do not know when they will receive the device. HOW DO YOU NOT KNOW WHEN YOU WILL RECEIVE A DEVICE THAT YOU HAVE ADVERTISED FOR??? Idiotic and very poor service at its finest.
Worst service of my life!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience. Thank you for taking my call; we have requested the online team to get in touch with you to feedback.
We once again apologise for any inconvenience caused.
Regards
Moddy
Good day
We regret taking note of your experience. Thank you for taking my call; we have requested the online team to get in touch with you to feedback.
We once again apologise for any inconvenience caused.
Regards
Moddy