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DR
Danie R

1 reviews | Active since Feb 2018

27 Feb 2018, 08:58

Back order after products confirmed with Delivery

Hi Last week I decided to finally take action and get a contract again after I dont know how long. Decided to contact Vodacom. Got a sales call in a few min after logging my request online. Application was done everything sorted and the sales person informed me, that the delivery will be made on the following Monday. being very excited due to the fact that my current phone is USELESS. Im getting the phone Ilike plus the watch I want. I was informed that there is stock of the phone and the watch. Now everything is on back order and no one person can give me a ETA on when I can expect my delivery. If I was told from the word get go, that there is no stock and its on back order, I would have gone to another supplier or taken another product or even excepted that its gona take some time. Now im waiting Can I please have answers, and get my devices delivered ASAP.

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Replies (5)
Vodacom
Vodacom's reply27 Feb 2018, 09:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DR
Danie R's update27 Feb 2018, 13:25
Reviewer Update
I had to call Vodacom again now. This time I was told they have the phone but not the watch. I will need to wait 6-8 weeks. If I have not received the phone and watch by Friday i will cancel the contract
Vodacom
Vodacom's reply27 Feb 2018, 16:42
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated this issue to the Sales Support Team for further assistance and feedback.

Regards

Roderique Lategan

DR
Danie R's update28 Feb 2018, 09:54
Reviewer Update
Well to be honest i dont think the sales team will be able to do anything. Unless they have a Frontier laying around somewhere that they can give me. Really not what I wanted to experience in my 1st contract again. This is going to be up to the buyers of Vodacom, I dont know... How do the bosses always say. Make it happen, I dont care how.
DR
Danie R's update07 Mar 2018, 10:09
Reviewer Update
Okay so How about this, STILL NO ****** STOCK. STILL NO ETA. The sales person called me, and informed me last week that they will be receiving stock this week. I phoned today to follow up and Surprise Surprise still no damn answer. So @Vodacom, how about you tell what is happening next? What is the next step now. You ask to speak to a manager and nothing you get a team leader. Can I request that a manager call me and provide me with a reason and solution going forward. I have never in my life ever seen such efficient sales with such ****py after sales. The network is great but it seems there is a bit of a problem internally? It has now been Three weeks. I want answers! who do I talk to?