Back office, horrible services

I'm very disappointed with vodacom back office, I app**** for a contract phone online I was approved a sales agent called me to confirm the order she asked me questions and I got 1 wrong answer I'm a old man how do you expect me to know my previous number that I used long time ago, she told me the system has blocked me I have to go to vodacom shop, so on Friday I went there to apply I found a very helpful guy, we did the application again he told me it on a referred status due to duplicate applications since I had the online, he said we have to wait for back office 2-4 hours it is now 90 hours and still no feedback,,,, vodacom back office you are horrible and a disaster your service is bullsh**t