BACK OFFICE AT VODACOM - POOR SERVICE DELIVERY

I have upgraded on the 12th April 2020 and have still not received my two devices, which is required for working from home. For the past 18 years I have been trying to change my home address with Vodacom. And still they tried to deliver my upgrade to the wrong address. After numerous phone calls and emails, it is just passed to BACKOFFICE, which obviously is not doing their work as I am not getting a call from them! I am on the brink to cancel my whole contract (6 of them) and move to another service provider. Last night my Fibre went down. I logged a call with Vodacom (who passed it to BACKOFFICE)... and now I know I am not going to get a call or any service! I have been with Vodacom for more than 18 years, and I am very very disappointed with them!