AN
Andisa N

1 reviews | Active since Aug 2013

27 Aug 2025, 11:21

Back and forth to cancel a finished contract

They deducting money after 24 months contract now billing for data for a number which I’m telling I never used, walk in to the store to be assisted and I was told to phone a certain number which I hold on almost 1 hour mind you I’m not phoning from a Vodacom line. Person from Vodacom phoned me because I reviewed here on hellow Peter. The guy could not assist too only transferred to me to finance as I’m saying all that has been billed after 24 months I can’t afford, was transferred to make arrangements on how will I pay what I’m being billed now before they can cancel my contract of 24 months which ended end of June. I hold there for 1 hour 30 minutes with no answer. I really will not recommend them at ALL.

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2025, 07:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team