Back and forth

I went to a Vodacom store and app**** for an account. I provided them with all documents required. The account was opened immediately. That was the beginning of my disappointing journey. First, they made an error in transcribing my email address, I wondered why my statements were not coming through. I phoned them and they stubbornly insisted that they were had the correct email address, I asked them to go word for word with me until they agreed that my email address ends with uk not za! Secondly, they changed my statement sending option from my email address to an mms (I phoned them, they changed it) Thirdly, my statement refers to me as Ms instead of Mr or Dr. I call them again and they tell me I must send them a copy of my identification (mind you, I submitted all documents at the time of application for account/ contract). I insist they have it already to no avail. Then came the kicker; if you don’t want to send us your identification document, then go back to the store where you opened your account and they will sort it out for you. Really Vodacom?