LM
LERATO M

1 reviews | Active since Jul 2013

07 Oct 2025, 10:07

Back Again with Vodacom Unprofessional Conduct

Back Again with Vodacom Unprofessional Conduct On the 11 Aug 2025 at 08:31 I wrote a report requesting assistance on Account Conversion, this is after endless calls with your agents, who all have different ways of "assisting". Eventually, the conversion was done. But this morning I get an email titled Broken Arrangement??? HOW? When I have been paying R2500 from the time the arrangement was done (Aust and September). I called again, told I need to negotiate another arrangement...I am frustrated guys, what is this. All emails are here, I have proof. Calls are recorded, listen to them. I need help please.

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2025, 11:53
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team