1 reviews | Active since Nov 2016
BAad BAd BAd Service
Complaint We have 5 lines with Vodacom. One of these lines was due for an upgrade in February. I January we went to the Vodacom outlet based at Game Bayside Mall to do the upgrade. We upgraded our 063 line, took out a laptop and a topup line for data. Documents was signed and th LAptop was given. At the beginning of Feb the line was blocked and later cancelled. After contacting Vodacom we been told We requested the line to be cancelled and now liable to pay for the device and contract cancelation.
A call on this was logged with Vodacom customer care on 23 February, and to date no feedback received. I find this very bad service from them
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team