baaaaad service

i bought a sim card and a modem at jet mart only to find out they did not rica. I then went to Vodacom shop at Rustenburg square , the service is poor no welcome nothing. you walk in and no body ask if they can help and you stand there.after waiting . I then called in to be assisted. I told the lady that I want to rica my sim card. she told me that she can only rica my simcard if I bought from their shop. did want to ague since I was also annoyed .

I then drove to the next Vodacom shop at biblo plaza, then I was told the same story" we can help you only if you buy from us, I said no then you should tell your customer care to spot sending us to the nearest Vodacom outlet.the lady had the guards to tell me that the shop I bought from gained something from the sale and they will be servicing me but getting nothing out of helping me. I thought what , are you not one company. why should you move client up and down because you did not make a sale. is that our problem.

my plea to Vodacom is that talk to your outlet to stop messing your clients up, we cannot be send from one shop to another. the only reason they helped me at biblo plaza is because I threatened to call the customer care while I was in the store. I mean really. this is poor service. I have been using Vodacom since 2003(my first phone). I am not gonna stop now because of group of shops who decide to provide bad service because of increasing their sales . please sort this nonsense out before you loose clients. I believe Vodacom is one,regardless of different stores/outlet.