KM
Kefilwe M

1 reviews | Active since Jun 2014

09 Mar 2025, 12:25

***********

I visited a vodacom store to check of I'm being debited as per contract and agreement because i haven't seen a debit go off and a consultant from Westgate mall advised my account is up to date. To my surprise I get an invoice stating a different story. What was the purpose of selecting debit order and putting my account information if I'll have a huge outstanding amount and no person calls to check if all is in order?

0
Replies (1)
Vodacom
Vodacom's reply10 Mar 2025, 08:17
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team