*****

I have been a customer for many years and for most part it has been fine, of late there has been numbers opened in my ID without me consenting to it. the last time Thursday 16th May I received a sms stating the new number has been activated, I called in immediately and as I was speaking to the gentleman a second number was activated. their is now security checks from Vodacom and they are openly just activating number *****ulently on customers accounts,. The gentleman blocked these numbers I have sent a mail to the ***** division but I noticed that yesterday Vodacom took two debits from my account. I called in immediately again a was told there is nothing that can be done until the ***** investigation has run its course 7 t 14 days (MAYBE) this is not acceptable, I stopped it immediately when I picked up that there is issues so why must I wait two weeks to get MY Money back when Vodacom was not supposed to take it. there should be more stringent security checks when opening or activating accounts. I needs someone to resolve this issue URGENTLY