BW
Barbara W

1 reviews | Active since Feb 2025

24 Oct 2025, 11:30

*****

Very bad service I asked to open 2 new contracts in March 2025 but it almost took a month for the device to arrive when I called back to find out what is taking so long I came through to another consultant she then added another two lines onto my account and suddenly the 31st of march I received two devices and simcards and just after tjat two days later anotjer two when I contacted them stating that I now have 4 devices and simcards Sanchia told me that I will not be billed extra for the lines that Lucky also activated and now I am I am paying for four lines when I queried again they gave me an email to sort this out on and still nothing has happened they are now ignoring my mails

0
Replies (1)
Vodacom
Vodacom's reply24 Oct 2025, 12:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team