B*** Complaint

Good day

Could you please assist with a complaint and redirect my email to the correct department.

I received a call to ask if I want to upgrade my phones, which I agreed to. As per the conversation telephonically which you can go back and listen to. The consultant inform me I am due for a upgrade. I did ask will I pay any additional cost / and he did not mention any additional cost. This was simply an upgrade like I have been doing for the last 18 years which I am with Vodacom. To my surprise my account was deducted with an additional R1000. I did call the call center immediately and was informed that they will log an investigation. Up and till today I have not receive and correspondence to what is going on. Please assist me with the query as soon as possible. p.s using hello peter because you do not have a email address and the call center did not get back to me.