QG
Quanita G

1 reviews | Active since Jan 2017

15 Jul 2020, 16:04

Azoomee voucher not received as part of my online deal with no assistance from Vodacom whatsoever!!!!!

Honestly fed up!!!! Upgraded online, part of the deal says I will receive an Azoomee voucher. 2 weeks later still haven't got the voucher. Nothing in the box the phone came in. No mail, no sms, nothing on their website. When you phone they are useless. I eventually had to comment on Fb to get attention. That person had the audacity to ask me if an Azoomee voucher was part of my deal!!!!!!

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Replies (1)
Vodacom
Vodacom's reply16 Jul 2020, 06:57
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team