Ayanda is the best problem solver -Vodacom take lessons

Starting off with the beginning of the story, a week ago my husband renewed our fibre contract with no issues and we were happy that we got more for our money and having 6 months less on our new contract. Now 18 September 2023, it started, my internet was down, off and no green light. My husband phones and after an hour no luck except for “Sir your router was cancelled and we will send a new modem with a tech in 24-48 hours”. I get home to find I can not do anything as there is no fibre. I called and started to get even angrier the more I went through the selections, then Ayanda was the lucky consultant to deal with me, now I must say Im not the easiest person to deal with and I'm a fighter born and breed. Ayanda took it all and calmly apologised and sorted the problem out. The end of the story is I have my fibre back up and running. Just want to say Thank you Ayanda, you were great.

Vodacom please educate and train your other consultants to defuse a situation and solve the problem like Ayanda did.