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Christo B

1 reviews | Active since Sept 2009

11 Sept 2019, 07:33

Awol Vodacom

I am at ends width with this Vodacom. I am still due for an upgrade since AUGUST 2018. Yes August last year. Vodacom kept blocking me from upgrading ever since. After numerous fight over why they blocked me from upgrading, they eventually opened the case so I can do so. I have completed the fields on the app on Sunday to upgrade and received an email with a reference number, where Vodacom stated that a consultant would contact me. Today is already Wednesday and still no word from Vodacom. I have completed a second application...still no word from Vodacom. I have tried to contact Vodacom via Facebook messenger, but apparently Vodacom blocked me on messenger as well. I have tried to talk to Vodacom via the app, but there is a person called Toby, who keeps repeating everything. Now what must I do now. Go to MTN??Seems like the better option

0
Replies (4)
Vodacom
Vodacom's reply11 Sept 2019, 08:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

CB
Christo B's update11 Sept 2019, 13:33
Reviewer Update
Dont talk nonsense on the internet. If you wanted to handle the situation, you would have done so already. No one has contacted me yet and the day is halfway gone already
CB
Christo B's update12 Sept 2019, 07:14
Reviewer Update
Still no word from this utter USELESS no-brain Vodacom.
Its clear to me that you are simply not interested in your customers.
I tell you now, in writing so that you cant say you didnt know...I AM STOPPING ALL PAYMENTS TO VODACOM AS FROM TODAY. IM DONE WITH YOU. YOU CLEARLY HAVE NO INTEREST IN COMMUNICATING. Now you know what will happen
Vodacom
Vodacom's reply18 Sept 2019, 15:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,