Awfull Service Very Unproffessional and NOT HELPFULL AT ALL

<p>I am Furious with vodacom my phone was ****** on the 24th July 2016 out of my pocket I phoned vodacom for 4 days their systems was offline and they couldn't get my phone blocked and blacklisted eventually my son blocked and blacklisted my phone himself I reported to vodacom that my phone was ****** and everything which they advised me to go to a vodacom store and I did they also advised me if I want a better phone the excess that I have to pay on my insurance is R1000-00 so eventually I've settled for another one with cheaper excess my number that was ****** with my phone was only registered and active after I had to pay another R70 for activitation on the 12th of August 2016 there was no airtime as per agreement on the contract loaded by vodacom when I phoned on Sunday 14 august 2016 to request where my airtime was they advised that it has been loaded on the 1st of august 2016 02:00 in the morning and that I was somehow subscribed to content services that charged me R5a day my issue is how can they load my airtime if my sim card was not active between 24 july until 12 august and how can my airtime disappear when my sim card is blocked and blacklisted!!!</p> <p> </p> <p>I am really not happy with vodacom and is definetely going switch to another network</p>