JD
Jan D
1 reviews | Active since Jun 2016
03 Aug 2020, 14:34
AWFUL Vodacom service
I’m trying to cancel a WiFi router contract but numbers given to phone cannot assist, sent numerous emails and have had no reply! This is AWFUL service as Atterbury office just gave me a number to phone but NOTHING helps with my cancellation.
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Replies (2)
Vodacom's replyOfficial
03 Aug 2020, 16:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Aug 2020, 16:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JD
Jan D's updateReviewer Update
09 Aug 2020, 17:27I eventually had a successful communication with Mawaka Ngudle today who is the ONLY employee of Vodacom who assisted me, promised to put cancellation in writing and actually DID so. I would like to commend him on his understanding of my problem and handling it efficiently and properly. Well done Mawaka and THANK YOU!!
JD
Jan D's update09 Aug 2020, 17:27
Reviewer Update
I eventually had a successful communication with Mawaka Ngudle today who is the ONLY employee of Vodacom who assisted me, promised to put cancellation in writing and actually DID so. I would like to commend him on his understanding of my problem and handling it efficiently and properly. Well done Mawaka and THANK YOU!!