1 reviews | Active since Nov 2020
AWFUL VODACOM SERVICE
This not being the first time I've experienced this, but Vodacom has ripped me off of my data AGAIN!
On Wed 8 May, while I was connected to my fibre network (mind you) I received a message from Vodacom at 6:52pm that I have less than 2.46GB of data left; then another at 7pm that I have 716MB of data left - and the last at 7:04pm that I have run out of data.
When I called Customer Service the next day when I noticed this, they gave me the run-around until they escalated my call (ref: 5-CSWIJRV04) to their "technical team" whom I was advised would respond within "5-7 WORKING DAYS" to investigate almost 2&a-half GB that I lost in 12min - 5-7 WORKING DAYS FOR DATA I LOST IN 12MIN
Vodacom's service is at a new low now: you can't even rate the service received! They just expect you to liaise with the their chatbot 'Tobi'
A call centre lady in management called me at 22:54 the night I logged this call saying I would be reimbursed my 2GB or given R50 airtime. R50 AIRTIME FOR MY 2.46GB???
I AM APPALLED
still waiting to be reimbursed btw - 7 DAYS LATER
As I had initially mentioned in my initial complaint to the Customer Care Consultant who took my call (ref: 5-CSWIJRV04) it honestly shouldn't get to a point where I eventually complain on a different platform to get assistance - I hope this incident will be taken as an opportunity to improve service at first contact;
But I do want to take this opportunity to commend your prompt response and subsequent resolution.
As I had initially mentioned in my initial complaint to the Customer Care Consultant who took my call (ref: 5-CSWIJRV04) it honestly shouldn't get to a point where I eventually complain on a different platform to get assistance - I hope this incident will be taken as an opportunity to improve service at first contact;
But I do want to take this opportunity to commend your prompt response and subsequent resolution.