Awful Vodacom!!!

I wrote a review on 30 April and Vodacom rep**** that they sent a private message. I received no message, only a phone call from Lance at their call centre. After more than 20 years of having various contracts with Vodacom, they now decline credit for me to upgrade with a new phone. I’ve been trying to sort this out since January. I asked Lance to supply me with full details of the reasons for denying me credit. The law states that institutions have to supply this information to clients. Lance denied that and told me that Vodacom doesn’t supply such information to clients. I asked him for a reference number or some kind of proof of our conversation and his feedback. This too Vodacom doesn’t supply. I want to resolve this with a senior person at Vodacom, and want their feedback in writing. I need to upgrade at IStore as I have done for years. I will not go to a Vodacom Store, as they don’t have stock, the stores are filthy and staff are disgustingly rude. I also require the technical service that IStore provides. I told Lance that I will be reporting Vodacom to the Ombudsman if this is not resolved in due course.