1 reviews | Active since Sept 2016

19 Sept 2017, 14:36

Awful signal

I have been with Vodacom from the day cellphones arrived in SA. I have purchased a home and the signal is almost non existent. When I called customer care and asked them if they were going to do anything about the lack of signal in my area, they said that a new mast was going up and this would solve the issue. They could not tell me WHEN and I asked that if I stayed with Vodacom, that they would give me a 20% discount on my monthly invoice until this mast was up and functioning, otherwise I would go over to Cell C as their signal was great. No, I must please stay with Vodacom. I will receive the discount until the signal is up to parr.... our contract is Vodacom supplies a service of communication and I pay the exorbitant monthly invoices. Yes? Well, I am not receiving the promised service. If I did not have Skyfi, I would have been incommunicado when at home/office. The worst is that I work from home.

Great service for a very loyal looooong standing customer!!!!

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Replies (1)
Vodacom
Vodacom's reply20 Sept 2017, 06:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team