Awful signal
I have been with Vodacom from the day cellphones arrived in SA. I have purchased a home and the signal is almost non existent. When I called customer care and asked them if they were going to do anything about the lack of signal in my area, they said that a new mast was going up and this would solve the issue. They could not tell me WHEN and I asked that if I stayed with Vodacom, that they would give me a 20% discount on my monthly invoice until this mast was up and functioning, otherwise I would go over to Cell C as their signal was great. No, I must please stay with Vodacom. I will receive the discount until the signal is up to parr.... our contract is Vodacom supplies a service of communication and I pay the exorbitant monthly invoices. Yes? Well, I am not receiving the promised service. If I did not have Skyfi, I would have been incommunicado when at home/office. The worst is that I work from home.
Great service for a very loyal looooong standing customer!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
