KN
Kwanele N
1 reviews | Active since Dec 2012
10 Feb 2024, 15:09
Awful sevice
This is really getting tiring,2 days no fibre.Then after so many calls being told metrofibre is down I am told everything is fine on their side maybe it's my modern/metrofibre wasn't down.Incopetent service ...now I have a ticket SR***.Business lost work behind and still no help.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Feb 2024, 06:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2024, 06:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
KN
Kwanele N's updateReviewer Update
13 Feb 2024, 13:02Day 5 still no fibre,No calls and they will be billing me at the end of the month.Money and Work lost that doesn't worry Vodacom at all.Someone called and said they will call back...they disappeared just like their fibre connection
KN
Kwanele N's update13 Feb 2024, 13:02
Reviewer Update
Day 5 still no fibre,No calls and they will be billing me at the end of the month.Money and Work lost that doesn't worry Vodacom at all.Someone called and said they will call back...they disappeared just like their fibre connection
KN
Kwanele N's updateReviewer Update
14 Feb 2024, 08:43Day 6 STILL NO SERVICE
Service still down, And I think I know whats wrong!! Please get someone from your support to call me. My complex infrastructure is SADV not metrofibre
Service still down, And I think I know whats wrong!! Please get someone from your support to call me. My complex infrastructure is SADV not metrofibre
- Confirm with SADV or Metrofibre if this is correct – thus the confusion I think.
KN
Kwanele N's update14 Feb 2024, 08:43
Reviewer Update
Day 6 STILL NO SERVICE
Service still down, And I think I know whats wrong!! Please get someone from your support to call me. My complex infrastructure is SADV not metrofibre
Service still down, And I think I know whats wrong!! Please get someone from your support to call me. My complex infrastructure is SADV not metrofibre
- Confirm with SADV or Metrofibre if this is correct – thus the confusion I think.
Vodacom's replyOfficial
15 Feb 2024, 07:09 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised your query is in hand with the Fibre Escalations Team (Ma*****e Tshepiso). They have been in contact with you and will be in contact with you from here on.
As confirmed by you the address is @206 Von Villich 107 Unit The Village Complex and service is active with SADV.
You've requested to be called back today to confirm the link status. Regards Vodacom Consumer Website Team
As confirmed by you the address is @206 Von Villich 107 Unit The Village Complex and service is active with SADV.
You've requested to be called back today to confirm the link status. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2024, 07:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised your query is in hand with the Fibre Escalations Team (Ma*****e Tshepiso). They have been in contact with you and will be in contact with you from here on.
As confirmed by you the address is @206 Von Villich 107 Unit The Village Complex and service is active with SADV.
You've requested to be called back today to confirm the link status. Regards Vodacom Consumer Website Team
As confirmed by you the address is @206 Von Villich 107 Unit The Village Complex and service is active with SADV.
You've requested to be called back today to confirm the link status. Regards Vodacom Consumer Website Team
Best regards,