LS
Lean S
1 reviews | Active since Dec 2016
17 Dec 2023, 11:08
AWFUL SERVICE WITH NO ONENUMBER FUNCTIONALITY FOR APPLE DEVICES
CAN SOMEONE COMPETENT PLEASE PHONE ME BACK.
I moved over to vodacom with the promise of “one number” for my Apple Watch.
I’ve been told: • Scan this esim barcode (the barcode as you specify on your website is for android devices, I’m not sure how you can say that on your website but not inform your team) • Remove the watch and readd it (I’ve done this twice now) • Restart the phone ( 6 times in store ALONE TODAY) • Give it some time ( it’s been over 24 hours)
I’m now stuck where vodacom shows “waiting” on my watch, I can’t remove it to try and add it again. I’m at a stalemate and clear none of your employees know what they’re doing. LITERALLY NONE!
Can some please email or phone me back with solutions to this!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Dec 2023, 14:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Dec 2023, 14:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LS
Lean S's updateReviewer Update
18 Dec 2023, 14:02Hi Vodacom,
I missed a call, which I can only assume was from your help team.
Can you please get them to phone back.
Additionally, unlike the sms I received stating my one number has been reset, I now am presented with “Your Vodacom account is not eligible to enable mobile service on your Apple Watch. Contact Vodacom for more information.”
Can someone ANYONE help?
Regards
I missed a call, which I can only assume was from your help team.
Can you please get them to phone back.
Additionally, unlike the sms I received stating my one number has been reset, I now am presented with “Your Vodacom account is not eligible to enable mobile service on your Apple Watch. Contact Vodacom for more information.”
Can someone ANYONE help?
Regards
LS
Lean S's update18 Dec 2023, 14:02
Reviewer Update
Hi Vodacom,
I missed a call, which I can only assume was from your help team.
Can you please get them to phone back.
Additionally, unlike the sms I received stating my one number has been reset, I now am presented with “Your Vodacom account is not eligible to enable mobile service on your Apple Watch. Contact Vodacom for more information.”
Can someone ANYONE help?
Regards
I missed a call, which I can only assume was from your help team.
Can you please get them to phone back.
Additionally, unlike the sms I received stating my one number has been reset, I now am presented with “Your Vodacom account is not eligible to enable mobile service on your Apple Watch. Contact Vodacom for more information.”
Can someone ANYONE help?
Regards
LS
Lean S's updateReviewer Update
18 Dec 2023, 15:02Hi,
Can you please ask the team to phone me back after 5pm.
I keep missing their calls!
Regards
Can you please ask the team to phone me back after 5pm.
I keep missing their calls!
Regards
LS
Lean S's update18 Dec 2023, 15:02
Reviewer Update
Hi,
Can you please ask the team to phone me back after 5pm.
I keep missing their calls!
Regards
Can you please ask the team to phone me back after 5pm.
I keep missing their calls!
Regards