WB
Willem B
1 reviews | Active since Jan 2016
04 Mar 2016, 10:02
Awful Service! Unable to port number away!
After two months of struggling to get my number switched to prepaid, I finally was able to request that my number get ported AWAY from Vodacom. Now Vodacom REJECTS my port request with a message with a blank reason!<br> <br> Now trying to find out what is the reason is: When I phone the call centre, you have to listen to all the options just to be told \due to unforeseen circumstances we cannot take your call\". Every time I call, the same thing!<br> <br> Bad service is the main reason I want to port away from Vodacom.<br> <br> <br> Please contact me! I want to sort this out ASAP!<br> "
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Replies (1)Vodacom's replyOfficial
04 Mar 2016, 10:15Hello WillemB85,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply04 Mar 2016, 10:15
Official
Hello WillemB85,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
