WB
Willem B

1 reviews | Active since Jan 2016

04 Mar 2016, 10:02

Awful Service! Unable to port number away!

After two months of struggling to get my number switched to prepaid, I finally was able to request that my number get ported AWAY from Vodacom. Now Vodacom REJECTS my port request with a message with a blank reason!<br> <br> Now trying to find out what is the reason is: When I phone the call centre, you have to listen to all the options just to be told \due to unforeseen circumstances we cannot take your call\". Every time I call, the same thing!<br> <br> Bad service is the main reason I want to port away from Vodacom.<br> <br> <br> Please contact me! I want to sort this out ASAP!<br> "

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Replies (1)
Vodacom
Vodacom's reply04 Mar 2016, 10:15
Official
Hello WillemB85,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team