Awful service - stay away

Good afternoon, after 1 month of going round in circles I am now going public with this issue.

I had RealPromotions approach me at my place of work offering Vodacom to take over my fibre at home. I patiently istened to them, and against my better judgement decided to opt for this given it was cheaper than my current fibre at home. I filled in the form and EXPRESSLY told them not to do a vetting on me as I had, that morning gone to Vodacom to transfer the contract for my phone from my fathers name to mine. I was told they would call me for a billing ID.

2 days later I get an email to say a vetting application has been done and approved ( ********** 7) - I got to the vodacom shop and get told that this is not for my transfer of ownership and they can't access any details. I phone vodacom from my phone and again get told they cannot pick up the reference number.

the next day I get another vetting application email (ref ********** 3) this time declined (due to the outstanding approved request) and I rush to the vodacom store who again say that this was not started by them so they can't do anything. we log it with ***** and I wait. When i call vodacom they again, cannot pick up the reference number. (what is the point of the ref number I wonder?!)

luckliy last week Real Promotions call me on progress and I tell them I am furious! they vetted me against my will, have no bank statements on which to do a vetting and have meant that I cannot get the vetting done to do my change of ownership of my cell contract. I ask them to cancel the vetting applications. I get spoken to like I'm being unreasonable - what customer service - and then told they will email me confirmation of the cancelled vetting. only after I text a few times do I get a very badly worded text saying it's been cancelled. I go to the vodacom store today and IT IS NOT CANCELLED! I call again. This time I get put through to someone else, who confirms they have cancelled it however I'm in the vodacom shop and it clearly is not!! we can not do the vetting to get the ownership transferred because of this error and I am now at the end of my tether.

this has been one month of me constantly having to take hours out of my working day to try and get this resolved. The only saving grace as been the manager at the Vodacom shop on Campus and yet her hands are as tied as mine are! we are sick and tired of this! if this is not resolved asap I will be moving my contract to Cell C or MTN, as I suspect they value their clients more than Vodacom.

Real Promotions are ruining your business and I will never ever move my fibre to you or anyone else. I would like a response from someone ASAP. i do not want to be the one who again has to explain this issue in full or be the one who has to contact YOU again! if no response during today you will loose my business and I will tell anyone who thinks of joining Vodacom to stay clear!

My dad has had this contract with Vodacom for 20 years - and this is what you get for being a loyal customer?!