Awful service from Vodacom Fibre

Hi There,I am using vodacom Fibre but I have since had no internet from Tuesday 27th September till today.I have called their fibre support line and they advised me to switch the router on and off which did not work.They advised that they have logged a call with technician for me,and the technician will come through today at 08:00am.Desperate me I stayed home,No Technician peached.I call Vodacom again and they ask me which technician company was assigned to me,mind you I should know their technician?The lady kept me on hold for more than an hour promising to help me ,but there was not resolution.Eventually she said she escalated my issue and I will get help. As I am writing this review is 9pm Saturday I still have no internet from Vodacom .I am paying Vodacom every month ,Internet is a necessity to enable me to work.As a result I can't work.

Such an awful service.So frustrated!