GD
Grant D
1 reviews | Active since Jan 2018
01 Jun 2020, 18:15
Awful service
I have been trying to cancel my 24 month data contract which has now ended, on the 31/05/2020. I have been trying since the end of April to give the required give notice and now find that Vodacom has still allocated data for June. I have spoken to Kego Modise, Joseph, Anita & Felisha Mashamba at Vodacom, all of whom have given me different reasons for the contract not being cancelled. I am still waiting for feedback and come month end, Vodacom will not hesitate to debit my account. Awful service as always!!!
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Replies (2)
Vodacom's replyOfficial
02 Jun 2020, 07:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2020, 07:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GD
Grant D's updateReviewer Update
04 Jun 2020, 15:28Still no contact from Vodacom.
How difficult can it be to check when a contract is supposed to end... count 24 months from the day of activation or better yet, count the number of debit orders/payments received for the contract!
How difficult can it be to check when a contract is supposed to end... count 24 months from the day of activation or better yet, count the number of debit orders/payments received for the contract!
GD
Grant D's update04 Jun 2020, 15:28
Reviewer Update
Still no contact from Vodacom.
How difficult can it be to check when a contract is supposed to end... count 24 months from the day of activation or better yet, count the number of debit orders/payments received for the contract!
How difficult can it be to check when a contract is supposed to end... count 24 months from the day of activation or better yet, count the number of debit orders/payments received for the contract!