ST
Shirley T

1 reviews | Active since Aug 2020

30 Aug 2020, 09:02

Awful Service

Dear Vodacom After speaking with your Customer Care again twice yesterday for in excess of half an hour I have now had to switch my phone off for 72 hours so that the blacklisting is cleared from my side as apparently your side is all sorted. So it was switched off last night and I will be unable to use it before Saturday night. Again for 3 days without my business phone is causing me all sorts of problems. So this morning I switch my phone on after 83 hours of being switched off and it still says Emergency Calls Only - have done everything asked of me but still it is not correct. The loss to my business over the last 12 days has been a great deal and no-one is making contact to rectify the problem. I am at a loss as to what to do.

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Replies (1)
Vodacom
Vodacom's reply30 Aug 2020, 10:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team