GS
Gert S

1 reviews | Active since Jul 2016

10 Jul 2016, 08:29

AWFUL SERVICE!!!!! CAN EXIST WITHOUT CLIENTS.

<p>On 7/6/2016 I phoned call centre and requested to cancel my 3g contract.(expired) On the 30th June 2016 I realised that my main number (Red Advantage) was cancelled, instead of 3G. Phoned call centre the same day and reported ref 1- ********** 9235. Up to now 10/7/2016 no response. Visited local Vodacom shop Flamwood three times, was very helpfull, but could not resolve. VODACOM HAS NOT T RESPONDED, SINCE 30/6/2016. PROBLEMS WITH E-MAIL, SAME EXPERIENCE, SHOULD BE INVESTIGATED BY CONSUMERS BOARD. EXCELLENT EXAMPLE FOR DISCUSSION ON CARTE BLANCHE, AND OTHER RELEVANT PROGRAMS. </p>

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Replies (1)
Vodacom
Vodacom's reply11 Jul 2016, 05:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team