IS
Itumeleng S

1 reviews | Active since Nov 2011

15 Jul 2015, 11:17

Awful Service by the Minions employed by Vodacom

Called Vodacom Customer Service in June to reconnect my number and enquired of all the necessary options to reconnect my number or buyout my contract. Spoke to a lady on a Sunday Morning who wasn't helpful and eventually asked to speak to someone else and was assisted. I was told to reactivate my number I would have to pay a total amount of R4845.00 to have my number reactivated. On the 6th I paid a R100 to buy a new Nano simcard. On the 7th I paid R4500.00 at Standard Bank Account and was told my line would be activated in 7 working days. Surprisingly my line was activated on the 9th. I was informed that in 48hrs R245.00 would be debited never happened. 10th received a text saying R1043.99 would be debited from my account within 48hours, Called Vodacom immediately spoke to Sylvia/Cynthia who said nothing of the sort would happen as I have paid. 15th I got a notification of a debit which is not what I have agreed to as the amount that I'm aware of to be debited is R245. The 15th has never been my debit date and the amount debit was never confirmed spoke to Nomonde who is completely Brain Dead and didn't know what she was talking bout I'm waiting for feedback on this matter ASAP!!!

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2015, 12:05
Official
Hello Segapela22,

We do thank you for the posting.

The matter has been referred to a senior consultant.

Kind regards
Vodacom Consumer Website